Help with Pacinos, account connections and data requests.
This page provides public support information for Pacinos users and reviewers. You do not need a login to access product, legal, integration or support documentation on this website.
One published support address.
For product questions, integration issues, privacy requests or security concerns, email developer@pacinosapp.com.
For troubleshooting, include a short description of what you were doing, the feature involved, and any non-sensitive error message shown by Pacinos.
Do not email secrets
Never send passwords, API keys, OAuth access tokens, refresh tokens, client secrets, browser cookies or other credentials in a support message.
Common questions.
What is Pacinos?
Pacinos is desktop content-production software that helps creators analyse permitted long-form source video, prepare short-form clips, review outputs, apply publishing checks and use supported integrations.
Is this website the Pacinos desktop application?
No. This website provides public product, support, integration and legal information. Source media processing and the main production workflow happen in the Pacinos desktop software.
Who is Pacinos intended for?
Pacinos is designed for a broad audience of creators, editors, agencies and content teams that have the rights required to process and publish their source material.
Does Pacinos ask for my TikTok password?
No. TikTok account connection uses TikTok's own authorisation process. Pacinos does not need the user's TikTok password.
Can Pacinos create TikTok accounts for me?
No. Pacinos connects to genuine accounts that the authorised user chooses to connect. It is not an automated account-creation service.
Does Pacinos publish content without showing it to the user?
The TikTok publishing design is based on visible creator identity, content preview, editable metadata/settings and explicit consent before the content is submitted.
Can I disconnect TikTok?
Yes. Users can remove a connected account in Pacinos and can also revoke third-party access through the relevant TikTok account controls.
How do I request deletion of Pacinos-controlled data?
Use the instructions on the Data deletion page or email the published support address.
Does Pacinos guarantee views or earnings?
No. Pacinos provides workflow and decision-support tools. Content performance, campaign outcomes and platform distribution are outside Pacinos' control.
Is Pacinos affiliated with TikTok?
No. Pacinos is independent software. TikTok is a third-party service with its own terms, policies, permissions and developer requirements.